Terms of Service

Agreement to Terms

By accessing our website or engaging our coaching services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

Service Description

Journey Life Hacks provides personal and professional coaching and mentoring services, including but not limited to:

• Executive coaching and leadership development
• Career coaching and professional guidance
• Life balance coaching and personal development
• Performance coaching and goal achievement
• Online and in-person coaching sessions
• Coaching resources and materials

Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information about your goals and circumstances
• Attend scheduled sessions punctually and prepared
• Actively participate in the coaching process
• Complete agreed-upon actions and exercises between sessions
• Communicate openly and honestly with your coach
• Respect the professional boundaries of the coaching relationship
• Make timely payments for services rendered

Our Responsibilities

Journey Life Hacks commits to:

• Provide professional coaching services with qualified and experienced coaches
• Maintain strict confidentiality of client information
• Deliver services with integrity, respect, and professionalism
• Provide a safe and supportive coaching environment
• Respect client autonomy and decision-making
• Maintain appropriate professional boundaries
• Continuously develop our skills and knowledge

Payment Terms

Fees and Payment

• Coaching fees are agreed upon before services commence
• Payment is due as specified in your coaching agreement
• We accept payments by bank transfer, card, or other agreed methods
• All prices include VAT where applicable

Refunds and Cancellations

• Cancellations with 24 hours' notice will not be charged
• Late cancellations (less than 24 hours) may incur full session charges
• Refunds for prepaid packages are subject to our refund policy
• No-shows will be charged the full session fee

Scheduling and Rescheduling

• Sessions are scheduled by mutual agreement
• Rescheduling requests should be made at least 24 hours in advance
• We reserve the right to reschedule sessions due to unforeseen circumstances
• Missed sessions without adequate notice may result in forfeiture of session fees
• Online sessions require stable internet connection from both parties

Confidentiality

We maintain strict confidentiality regarding all client information, subject to the following exceptions:

• Where disclosure is required by law
• Where there is risk of serious harm to yourself or others
• Where you provide written consent for disclosure
• For supervision and professional development purposes (anonymised)

Clients are expected to respect the confidentiality of other clients and coaching processes.

Limitations and Disclaimers

Nature of Coaching

Coaching is not therapy, counselling, or medical treatment. We do not diagnose, treat, or cure any mental health conditions. If you require therapeutic intervention, we will refer you to appropriate professionals.

Results Disclaimer

While we are committed to supporting your goals, we cannot guarantee specific outcomes. Success depends on various factors including your commitment, circumstances, and external variables beyond our control.

Limitation of Liability

Our liability is limited to the amount paid for our services. We are not liable for indirect, consequential, or special damages arising from our services.

Termination

Either party may terminate the coaching relationship with appropriate notice:

• Clients may terminate at any time with written notice
• We may terminate if terms are breached or for professional reasons
• Termination notice should be given at least 48 hours in advance
• Outstanding fees remain due upon termination
• Refunds for unused prepaid sessions are subject to our refund policy

Intellectual Property

All coaching materials, resources, and content provided by Journey Life Hacks remain our intellectual property. Clients may:

• Use materials for personal development purposes
• Not reproduce, distribute, or commercialise our materials
• Not share login credentials or proprietary resources
• Respect copyright and trademark protections

Website Use

When using our website, you agree to:

• Use the site for lawful purposes only
• Not attempt to gain unauthorised access to systems
• Not transmit harmful or malicious content
• Respect other users and maintain appropriate conduct
• Not infringe upon intellectual property rights

Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts. We will attempt to resolve disputes through mediation before pursuing legal action.

Changes to Terms

We may update these Terms of Service periodically. Changes will be communicated through:

• Updates to this page with revised date
• Email notification for significant changes
• Website announcements for material modifications

Continued use of our services after changes constitutes acceptance of the new terms.

Professional Standards

Journey Life Hacks adheres to professional coaching standards and ethical guidelines, including:

• International Coach Federation (ICF) Core Competencies
• Continuous professional development requirements
• Regular supervision and peer review
• Professional indemnity insurance coverage
• Commitment to ethical practice and client welfare

Contact Information

For questions about these Terms of Service or to discuss specific situations, please contact us: