Privacy Policy

Information We Collect

Personal Information

When you contact us or use our services, we may collect:

• Name and contact details (email, phone number, address)
• Professional information (job title, company, career goals)
• Personal goals and coaching objectives
• Session notes and progress records
• Payment and billing information

Technical Information

When you visit our website, we automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Device type and operating system
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide coaching and mentoring services
• Communication: To respond to enquiries and schedule sessions
• Progress Tracking: To monitor and evaluate your coaching progress
• Payment Processing: To handle billing and payment transactions
• Service Improvement: To enhance our coaching methods and website
• Marketing: To send relevant information about our services (with consent)
• Legal Compliance: To meet regulatory and legal requirements

Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contract: To fulfil our coaching service agreement with you
• Consent: For marketing communications and non-essential cookies
• Legitimate Interest: For service improvement and business operations
• Legal Obligation: To comply with accounting and legal requirements

Information Sharing

We do not sell your personal information. We may share your data with:

• Service Providers: Trusted third parties who assist in service delivery
• Payment Processors: To handle secure payment transactions
• Legal Authorities: When required by law or to protect our rights
• Professional Bodies: For coaching accreditation and supervision purposes

All third parties are bound by strict confidentiality agreements and data protection requirements.

Data Security

We implement appropriate security measures to protect your personal information:

• Encrypted data transmission and storage
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
• Secure backup and disaster recovery procedures
• Staff training on data protection and confidentiality

Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing coaching services
• Meet legal and regulatory requirements (typically 7 years for financial records)
• Resolve disputes and enforce agreements
• Maintain coaching session records for professional standards

You may request deletion of your data at any time, subject to legal retention requirements.

Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a portable format
• Objection: Object to certain types of processing
• Withdrawal: Withdraw consent for data processing

To exercise these rights, please contact us using the details below.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand website usage patterns
• Marketing Cookies: For personalised advertising (with consent)

You can manage cookie preferences through our cookie banner or browser settings. For more details, see our Cookie Policy.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Updating the "Last Updated" date at the top of this policy
• Sending email notifications for material changes
• Displaying prominent notices on our website

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately.